Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and disclosed when you visit, use services, or make a purchase from www.enamouredbooks.co.nz (the “Site”, "we", "us" or "our"), or otherwise communicate with us regarding the Site.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

CONTACT US

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at love@enamouredbooks.co.nz or by mail using the details provided below:

346 Remuera Road,
Remuera
Auckland, 1050
New Zealand

 

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support, to provide or improve the services, comply with applicable legal obligations, enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users and others.

In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. the type of information we collect is dependent on how you interact with the Site. See the list below for more information about what Personal Information we collect and why.

 

DIRECT INFORMATION FROM YOU

We collect the information you directly submit to us through our services. This may include: 

• Contact Details (i.e., your name, address, phone number and email)
• Order Information (i.e., your name, billing address, shipping address, payment confirmation, email address and phone number).
• Account Information (i.e., your username, password, security questions an other information used for account security purposes).
• Customer Support Information (i.e., the information you choose to include in communication with us, such as when sending a message through services).

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

ORDER INFORMATION

As noted above, we collect various order information to provide products or services to you, and fulfil the orders you place with us through our Site. This information is generally used to:

• Process your payment information
• Arrange for shipping
• Provide you with invoices and/or order confirmations
• Communicate with you
• Screen our orders for potential risk or fraud
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products and services.

This information comes from you, and is inclusive of name, billing address, shipping address, payment information including credit card numbers, email address and a phone number.

 

DEVICE INFORMATION

We automatically collect information about your device to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.  We refer to this automatically collected information as “Device Information”. This device information is automatically collected when you access our Site using cookies, log files, web beacons, tags or pixels. More information about these is as below:

• “Cookies” – These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

The personal device information includes yourversion of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Overall, the device information collected helps us to improve and optimise our Site, allowing for a better shopping experience for you. For example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

 

INFORMATION FROM THIRD PARTIES

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf such as:

• Companies who support our site and services, such as spotify
• Our payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested in order to perform our contract with you. 
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

 

USING YOUR PERSONAL INFORMATION

 

PROVIDING PRODUCTS AND SERVICES

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

 

MARKETING AND ADVERTISING

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

 

SECURITY AND FRAUD PREVENTION 

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

 

COMMUNICATING WITH YOU AND SERVICE IMPROVEMENT

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you

 

SHARING OF INFORMATION

We only share your personal information with specific third parties, to help with contract fulfilment, legitimate purposes and other reasons subject to this Privacy Policy.

We use Shopify to power our online store, and therefore the above information is shared with them. If you want to learn more about how Shopify uses your personal information, you can do so here - https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site. If you want to learn more about how Google uses your personal information, you can do so here - https://www.google.com/intl/en/policies/privacy/. If you decided you would like to opt out of Google Analytics, you can do so here - https://tools.google.com/dlpage/gaoptout. 

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Other reasons we may share your information includes:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  
• With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
  
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
  

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

 

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

DATA RETENTION 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

 

CHANGES TO OUR PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. In this instance, we will post the revised policy on the Site, comply with any further steps required by applicable law, and make sure the "Last Updated" date is accurate.

 

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

CHILDREN'S DATA

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

SECURITY AND RETENTION OF YOUR INFORMATION

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

 

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided at the start of this Privacy Policy.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

 

Last Updated: 21 March 2025